Terms & Conditions
Return Policy
At TP Supply Company, Inc., your satisfaction is our top priority. We carefully evaluate all return requests to ensure prompt and effective resolutions. Please note that customized or altered products are not eligible for return.
General Return Policy
- All reconditioned items returned are subject to a 20% restocking fee.
- Returns must be initiated within 30 days of the delivery date.
- Returns requested after 30 days will be considered only under exceptional circumstances and reviewed on a case-by-case basis.
Products Damaged in Freight Transit
Upon receipt of your shipment, please inspect the items immediately. If you discover any damage caused during freight transit, report it promptly. TP Supply Company will collaborate with you to provide replacements or suitable solutions to ensure your satisfaction.
How to Initiate a Return or Report Damage
Contact our dedicated customer service team toll-free at 877-302-2337 or via email at sales@tpsupplyco.com to begin a return or report freight damage.
Frequently Asked Questions
- What is TP Supply Company’s return window?
- Returns must be made within 30 days of delivery unless approved due to special circumstances.
- Are there any fees for returning products?
- Yes, a 20% restocking fee applies to all returned reconditioned items.
- Can I return customized or altered products?
- No, customized or altered products are not eligible for return.
- What should I do if my order arrives damaged?
- Contact TP Supply Company immediately at 877-302-2337 or sales@tpsupplyco.com to report freight damage and receive assistance.