Returns Policy
At TP Supply Company, serving the local industrial community with trusted warehouse equipment is our priority. We are committed to your satisfaction with a straightforward 30 Day Returns Policy designed for quick and transparent handling of product concerns.
Return Conditions
- A 20% restocking fee applies to all returns except those due to manufacturer defects.
- Report any shipping damage immediately. Refuse delivery by marking “damaged by carrier” on the Bill of Lading (BOL) and provide photographic evidence.
- Manufacturer defects qualify for returns on online purchases.
- Custom-made products are non-returnable as they are built to your exact specifications.
- Used products are sold as-is and are not eligible for returns.
- Reconditioned items follow the manufacturer’s return policy and require prior approval from our customer care team.
How to Initiate a Return
To start a return, contact our customer care team at 877-302-2337 or email sales@tpsupplyco.com. Please provide your order number and any supporting documentation, such as photos of the product or damage. Our team will promptly guide you through the return process to ensure a smooth resolution.
TP Supply Company remains dedicated to providing reliable industrial warehouse equipment and exceptional customer service to our local customers.
Frequently Asked Questions about Returns
How do I start a return with TP Supply Company?
Contact our customer care team at 877-302-2337 or email sales@tpsupplyco.com. We will review your situation and guide you through the return process.
What should I do if my product arrives damaged?
Refuse the shipment and note “damaged by carrier” on the Bill of Lading. Take clear photos of the damage and contact us immediately for assistance.
Are custom orders eligible for returns?
No, custom-made items are non-returnable as they are manufactured to your exact specifications.
Is there a restocking fee for returns?
Yes, a 20% restocking fee applies to all returns except for products returned due to manufacturer defects.
Can I return used or reconditioned products?
Used products are sold as-is and cannot be returned. Reconditioned products may be returned only under the manufacturer’s policy and with approval from our customer care team.